Returns & Refunds Policy

Refund / Cancellation Policy

If you are not 100% satisfied with your purchase from Imperator Models, you can return your items for a full refund within 30 days of the original delivery date. Please Note this excluds "Made to Order" Items.

Returns must be unopened, in the state you received them, and in the original packaging.

Please note that you will be responsible for the return shipping amount and that we cannot accept returned merchandise without a Return Material Authorisation (RMA).

If the product is defective or the return is a result of our error, please notify us within 30 days of receipt of the item and we will pay the return shipping costs to a maximum of £4.49.

Instructions for returns will be supplied in response to an email. So please Contact Us  at [email protected] and wait for a reply before you return anything.

It may take 4-5 business days for your return to reach Imperator Models. But once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your original method of payment within 7 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

For questions regarding our returns policy please Contact Us.